Brian R Kelly

Tag: Apps

  • Smart Phones Are Changing What Real Estate Agents Do

    Smart Phones Are Changing What Real Estate Agents Do
    Smart Phones Changing Real Estate Business
    Smart phones are changing what real estate agents do. What do real estate agents do? I hear and read about the comparisons of how technology will change real estate like it did with travel industry. I cannot see the future, but I do know that what I do as a Realtor in 2013 is different than what I did in 1995. Last decade, real estate agents, doctors and other “important” people had pagers. Remember those? Large belt buckled black with text and you could send messages to each other at lightning speed. Prior to pagers it was cell phones. Before cell phones it was car radio phones. I remember my parents installing a thermal paper printer with electronic message capability. We could print out the days “hot sheet” with the device.

    Does that mean that real estate is an early adopter of technology? Yes. Does it change what agents do? Yes… to a degree. Let me tell you a story.

    Early in my real estate career, my Dad taught me the phrase “See the people”. People are the real estate business. Real property and technology are merely along for the ride.

    The relationships we have with others and the trust we build is the real estate business… period. My observation about people in 2013 is that we “trust” our smart phone more than humans. After I finish this blog post I will go to my bedroom and place my iPhone on my bed stand. (Where is your phone now?) Sometimes I check to make sure that Dee is charging hers overnight. Why? Because I want to connect with my wife during the day tomorrow. I check the weather, the ball game score, use my flash light to see in crawl spaces, bubble level on crooked floors, … on and on it goes. Regardless of all the apps we use. I have a relationship with this tool and it is a constant companion. If I want to talk with my daughter most of the time I am connecting through her device. When she asks me about going on a walk or traveling, I ask her to take her phone. Life360 will at the minimum give me the device location.

    We have a relationship with our technology and it can tell stories with sound, and video that far surpasses the ability of fax and pager. The literal “gatekeeper” to a person is this device. Real estate agents will learn how to connect with customers through this personal technology, because the real estate brokerage business is All about relationships. The relationship with our smartphone forces us to change how we relate to others.

    Smart Phones Are Changing What Real Estate Agents Do.

  • Foosball, Zillow and Trulia are not of the devil

    Foosball, Trulia and  Zillow are not of the devil.  The post title is a play on the quote from Mama in the 1998 movie “The Waterboy”.  (Don’t worry if you did not catch the quote, it is one of Adam Sandler’s intellectual type flicks)  {Telling on my movie taste here:  if Adam Sandler or Jackie Chan are not in the film, it could be suspect}  Some real estate professionals may think organizations such as Trulia and Zillow are “bad for business.”  The real estate business as we know it is live and well and God bless Zillow and Trulia for joining the fray.   Here are five observations from this grizzled real estate broker.Zillow App

    1.  Home buyers and sellers love Zillow and Trulia:   Regardless of your opinion of data integrity, value accuracy, etc., there is no disputing that millions of buyers and sellers are using the apps.  They must have some type of value, otherwise people would not download them.  Judging from my experience it is not entertainment value.

    2.  Robots are robots:  Regardless of the power of third parties to influence our customers, they do not have the relationship with local people.  Licensed real estate agents do.  Hint to agents: focus on relationships.

    3.  Zillow and Trulia provide value:  Recent friend of mine used “Make Me Move” application with Zillow.  The buyer that responded had agent representation, so he called wanting me to represent him.  Zillow is not representing anyone regarding their “guess” to square footage, or their “Zestimate” of value.  My license is still on the line with my measuring tape in hand and on the “ground”.

    4.  Agents provide value:  We are paid well for our knowledge,  skill, and trust in relationship in context of fair dealing.  My most recent listing is 12 years old.  The owners purchased a new 2,400 square foot home for $300,000 in 2000.  Over the last decade the owners finished the entire second floor, which added space to a new total of 3,800 square feet.  There is no data that Zillow can pick up that “justifies” a price of $465,000 for the original 2,400 sqft home.  That is local product knowledge delivered by a licensed pro.

    5. Whip’em fair and square:  Groaning agents over competition bore me!  Trulia is a huge wordpress blog that strategically uses agents across the country to add value to it.  Stop!  Build your own blog and put a hurtin on Trulia and Zillow.  Reclaim your territory and bring the fight to your neighborhood.  One million Realtors or two million licensed real estate agents far out number the assets of Trulia and Zillow.

    Zillow and Trulia are not of the devil.  They are products of what current consumers are demanding in knowledge about real estate.  Start a blog, get a Twitter account and let’s serve our customers well!